History

We deliver on our mission of providing technology support solutions that provide measurable and repeatable business improvements and long-term value to our customers and the industries we serve through continuous growth and innovation. Our track record proves that we do both.

1980s

  • Established as Cross Communications to install and service phone systems in the Chicago area
  • Replaced phone systems in 1,200 Walgreens stores across the country, launching the company’s specialization in supporting store and similar environments throughout North America with ourr Distributed Field Labor Network
  • Growth in our customer base and Distributed Field Labor Network

1990s

  • Substantial growth in our suite of services tailored to meet the needs of supporting multiple hardware assets across distributed locations
  • Introduced CrossInform, our customer information portal that gives customers real-time access to all of their CrossCom Services and support.
  • Entered on-site support market for point of sale, server, and network products
  • Entered repair market by moving repair of voice products in house, reducing cost associated with an outsourced supplier.

2000s

  • Acquired two companies to grow our project rollout and point of sale (POS)/back office equipment maintenance services, rounding out CrossCom’s ability to support customers’ end-to-end infrastructures, including point of sale (POS), servers, networks, wireless, voice, and electrical systems.
  • Attracted private equity to align capital structure with corporate strategy to support long-term sustainable growth.
  • Created our “wall to wall” point of sale maintenance services through support of a large national retailer
  • Expanded Buffalo Grove facility providing space for growth in customer base and competencies.
  • Implemented new systems providing the platform for holistic systems approach and securing the company’s ability to provide accountability, visibility and transparency into the future.

2010s

  • Entered the market for Support Desk services for large national retailers
  • Created Support Desk personnel, systems, and capabilities with a new facility in Tulsa, OK
  • Expanded Memphis, TN facility to support our growing repair, staging, logistics, and warehousing operations
  • Extended our network of on site field support to South and Latin America, Europe, and Asia

CrossCom has evolved a lot in the last 35 years – and we’re nowhere near stopping… watch us. You’ll like what you see – just like our customers.

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The CrossCom Difference

  • Unmatched dedication and commitment to customers’ success
  • Actual accountability
  • Value creation and innovation
  • A field service network of tenured technicians
  • Real results