Service Delivery Management

At CrossCom, we are obsessed about customer success! Our Service Delivery Management team is key to this success. Service Delivery is a strategic, holistic function that provides customers a single point of contact for their operational and business transformation needs. Our Service Delivery Managers will ensure first and foremost, we’re meeting all operational targets, while focusing on process improvements, and innovation and growth. We are more than a services partner; our team will be part of your business transformation plan by supporting your IT environment proactively, with strategic recommendations aligning to your business goals. What can you expect from your SDM?

  1. They will foster a positive, strategic client relationship, leading with operational excellence, thought leadership, and proactive client management. The SDM team obtains the highest levels of client satisfaction, through proactive communication, responsiveness, and regular cadence.
  2. They will drive proactive, successful weekly, monthly, and quarterly client facing meetings with data/metrics that are meaningful to multiple levels within your organization.
  3. Deliver powerful quarterly business reviews. Content requires innovative and strategic opportunities for our clients to transform and improve their operations.

Bottom line, our Service Delivery Managers will ensure we deliver on our commitment of creating real returns on your investment with CrossCom.

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The CrossCom Difference

  • Unmatched dedication and commitment to customers’ success
  • Actual accountability
  • Value creation and innovation
  • A field service network of tenured technicians
  • Real results