History

• Established as Cross Communications to install and service phone systems in the Chicago area
• Replaced phone systems in 1,200 Walgreens stores across the country, launching the company’s specialization in supporting store and similar environments throughout North America with our  Distributed Field Labor Network
• Growth in our customer base and Distributed Field Labor Network

1990s

• Substantial growth in our suite of services tailored to meet the needs of supporting multiple hardware assets across distributed locations
• Introduced CrossInform, our customer information portal that gives customers real-time access to all of their CrossCom Services and support.
• Entered on-site support market for point of sale, server, and network products
• Entered repair market by moving repair of voice products in house, reducing cost associated with an outsourced supplier.

2000s

• Acquired two companies to grow our project rollout and point of sale (POS)/back office equipment maintenance services, rounding out CrossCom’s ability to support customers’ end-to-end infrastructures, including point of sale (POS), servers, networks, wireless, voice, and electrical systems.
• Attracted private equity to align capital structure with corporate strategy to support long-term sustainable growth.
• Created our “wall to wall” point of sale maintenance services through support of a large national retailer
• Expanded Buffalo Grove facility providing space for growth in customer base and competencies.
• Implemented new systems providing the platform for holistic systems approach and securing the company’s ability to provide accountability, visibility and transparency into the future.

2010s

• Entered the market for Support Desk services for large national retailers
• Created Support Desk personnel, systems, and capabilities with a new facility in Tulsa, OK
• Expanded Memphis, TN facility to support our growing repair, staging, logistics, and warehousing operations

CrossCom has evolved a lot in the last 40 years – and we’re nowhere near stopping… watch us. You’ll like what you see – just like our customers.