Customers and Results

No matter how sound or sophisticated the processes, systems, and solutions – or their governance – it all comes down to results. Customers work with CrossCom – and continue working with us – because we deliver on our commitment to provide value. Our benefits are critical to our customers success, and ours – we:

  • Reduce technology downtime, improve end-user and customer experiences, and reduce operational expenses:
    • By finding and fixing root cause issues
    • With technical help desk, repair, and onsite experts using shared best practices in a current and comprehensive knowledge base
    • By using analytics and reporting to deliver predictive and proactive support 
    • With proven processes backed by governance controls
  • Maximize asset value and minimize costs:
    • With a closed loop, integrated depot and digital repair model
    • Through refurbishment processes designed to extend system lifecycles of existing system components 
    • By synchronizing interrelated supply chain activities
  • Improve end user satisfaction with easy to access solutions and support
  • Enable scalability and flexibility with a Distributed Field Service Network and customized solutions
  • Leverage best practices and thought leadership of an organization continuously investing and innovating solutions, systems, operations, and processes

Here are some examples of how we’ve helped improve our customers’ businesses:

Service Industry # Site Duration Solution
Deployment, Installation, & Integration Big Box Retail 3,200 30 Days Communications equipment and training to comply with firearm background check regulations.
Deployment, Installation, & Integration Pharmacy 6,000 24 Months In-place, day and evening site wiring, network routing, switching, and voice communications, avoiding sales disruptions.
Deployment, Installation, & Integration Specialty Restaurant 7,000 24 Months 60 per night wireless network infrastructure upgrades in U.S and Canada.
Deployment, Installation, & Integration Restaurant 8,000 4 Months Over 100 sites per day back office printer upgrades.
Deployment, Installation, & Integration Domestics/Home Furnishing Retailer 1,500 18 Months Overnight forklift network upgrade of routers, switches, cabling infrastructure, wireless networks, workstations, and printers, ensuring business the following morning.
Deployment, Installation, & Integration Apparel Specialty 600 8 Months Omnichannel enablement initiative of in-store shipping station installations including electrical and data connectivity, staging, installation, and training.
Deployment, Installation, & Integration Pharmacy 3,500 8 Months Coupon printer and dedicated cabling installation during business hours.
Deployment, Installation, & Integration Jewelry 1,300 5 Months New switches, VLANs, and IP address implementations in 60 minutes, 1-hour before store openings.
Deployment, Installation, & Integration; Staging and Configuration Auto Aftermarket 1,000 12 Months Manage assets and configure, stage and ship full store technology refreshes every year.
On Site Service Apparel Specialty 1,000 5 Years Maintain all in-store technology assets, including servers, POS lanes, networks and back office.
On Site Service; Support Desk; Repair and Refurbishment Grocery 1,350 5 Years All end-user domain service for POS lanes and servers, pharmacy devices, department scales, WAN devices, and back office equipment.
On Site Service; Support Desk; Repair and Refurbishment Apparel Specialty 550 3 Years Wall to wall solution.
On Site Service Apparel & Home Furnishings 1,100 3 Years Specialized technology support program for POS queueing technology.
Support Desk Department Store 1,150 3 Years Headquarters Support Desks for operational and technology support of networks, applications, POS, and mobile devices.
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The CrossCom Difference

  • Unmatched dedication and commitment to customers’ success
  • Actual accountability
  • Value creation and innovation
  • A field service network of tenured technicians
  • Real results